Bobst, the global packaging equipment and services company, has introduced a mobile workforce management solution BigChange. The app-based system has eliminated paper timesheets and technicians now manage all work activities and travelling time on their smartphones. The app links in real-time to the BigChange cloud-based back-office management software that handles everything from work scheduling and routing, to fleet tracking and machinery safety alerts.
The electronic timesheets have boosted customer service and are saving time, ensuring quicker and more accurate invoicing. “The introduction of the BigChange system to replace paper-based processes has had a significant and far-reaching impact across the business and especially in customer service,” says Alan Letford, Head of Customer Services, Bobst. “We now have up to the minute, accurate data reporting, with timesheets signed-off by customers on the app. We can now send an immediate confirmation to the customer and raise an invoice straight away.”